Knowledge base

• Visit www.centralbooksonline.com
• Click on “Icon” - visible at right side of the top corner - please find the screen shot below.
• Follow the link for the below page-  Link Register or Login
• Register - New registration 
• Login - Already registered(directly we can enter mobile number and get OTP).
• Click on Register and enter the Mobile no – click on Send OTP. 

• OTP will be sent to the Entered mobile number
• Enter OTP – You will be prompted to next window
• Enter the First name, Last name, and Email address – click on register
• Your account is registered now.

1. OTP request will be sent to registered Mobile numbers.

2. If OTP is not received on the registered Mobile number, it might be network issue.

3. You can raise a ticket for the same. Our team will ensure to respond to you on Immediate basis.

School Zone

The School Zone consists of school books list, to purchase the books from this tab, An auto generated link will be provided by your particular school. Please contact school administrator for the link.

• Once the school is selected, please click on next and the list of classes will be displayed.
• Please select your Class and "IInd Language" - You will be prompted to next window
• Please enter your child name and Admission number(optional for some schools)                               
  
• Please select add to cart button/Buy now, Then you will be prompted to next window
• Click on proceed for checkout                                                                                                                            
  
• Update/Fill your shipping address
• Click on Next
• Click on the payment method - Once you click, your order summary will be shown on the right side.
  
• Confirm and Complete the payment 
• We have all kinds of online payments available - please make the payment as per your requirement. 
• Do not refresh the page until you get the confirmation page.
• An order number will be generated and displayed on the window.
• The same can be viewed under My account > My Orders.                                                                     
• 

***For Admission based orders - You will be prompted for Admission number first, once the admission number is entered, the required class and language will be directly displayed.

For further concerns on placing the order- please follow the link and raise a request, our team will contact you with in 24 hrs.

   **Cancellation of order - Before the order is Delivered/Dispatched.

• Visit www.centralbooksonline.com and log into your account. (Please follow the link on how to login) (https://centralbooksonline.freshdesk.com/en/support/solutions/articles/82000879269-how-to-create-an-account-and-login-to-central-books-website-)
• Go to my orders
• Select the order you want to cancel
• Click on "Cancel" the order.
• You will prompted to next window, Enter the reason for cancellation.
• Submit, Your order will be cancelled.

***Refund of a cancelled order will be processed with in 7 to 10 business days from the order cancelled date.

Note** Order can be cancelled before the invoice is processed and moved to dispatch section.
If you are unable to cancel the order, please follow the below link for raising a ticket. Our team will contact you with in 24 to 48hrs.
Raise a request.

Once the order is successful, the customer will receive a confirmation on the registered email and Phone number.

There are different stages of order from order confirmation to order delivered state. Each stage is explained below.

"Processing" mode : The order is successful and It will processed further.

"Complete" mode : The order Invoice is verified and processed further for packing the order.

"Dispatched to Courier" : The courier partner is assigned and dispatched - Tracking number will be generated.

"Delivered": The order is delivered.

"Cancelled" : The order is cancelled.

"Pending" : The order is unsuccessful, either the payment is failed or not complete.
Note: If your amount is deducted and the order status is "PENDING" in this case - If the payment is successful our team will confirm the order in next 24 hrs. or if the payment is cancelled it will be "returned" to your account with in 7 to 10 business days. 

For further concern on the status of the order - please follow the link  and raise a concern, our team will respond in 24 to 48 hrs.

- Once the order is placed, we cannot change the mobile number.

- As the invoice is already generated, we will not be able to change the mobile number.

- If the mobile number is entered incorrectly or if you want to update the correct contact details, Please raise a request through provided link Request for change in Mobile number.

- Our customer support team ensures to communicate the same with our dispatch/delivery section immediately.

Order details in MY CENTRAL BOOKS ACCOUNT

- Login to Cetral Books Account - Article on How to Register and Login.
- Click on My Account
- Select My orders
- We can see the status of the order.

- If the Order status is pending/cancelled the order is unsucessful or cancelled.
- For any concerns related to status of your order or IF the amount is debited from your account and order is unsucesful - Raise a request.
- Our team will contact you with in 24 hrs with complete details.

****Please note: If the amount is deducted and the transaction is unsucessful, the deducted amount will be automatically refunded into your account with in 7 to 10 business days**.

- Visit our website - www.centralbooksonline.com

- Login to the website

- Click on My Account > Orders > "Order number"

- You will be able to view the order list and details of items in the order.                                                                                                                                                                                                                                

• We have different payment methods available.
• You can choose one of them and make the payment.
• For any concerns related to payment you can raise a ticket.

We have different payment options, through them you can make the payment.

** Do not refresh the page or go back until you receive a confirmation page. Once the order is sucessfully placed, you will be directed to page which displays - "sucess message and order number".

**Raise a concern if you are still facing an issue while making the payment.

****Please note: If the amount is deducted and the transaction is unsuccessful, the deducted
 amount will be automatically refunded into your account with in 7 to 10 business days**.

- If the transaction is successful and the order status is "pending" then our team will notify the 
order confirmation message with in 24 hrs.

- If the Order status is pending/cancelled then the order is unsuccessful - For any concerns 
related to status of your order or IF the amount is debited from your account and order is 
unsuccessful -  then you can Raise a request - Our team will contact you with in 24 hrs with complete details.

• The amount which is charged for delivering the product and is applicable on all the online orders. 
• Shipping charges are non-refundable. Minimum charges Rs.200/-
• The shipping charges vary, based on the weight of the box.

**Shipping charges are non-refundable.

- Refund will be processed for cancelled orders.
- You can login into central books account and cancel the order
- Refund will be processed with in 7 to 10 business days from the request date.
- Shipping charges are non-refundable(if the order is already dispatched from our end)

- For further concerns/queries on the Refund issues please Raise a ticket.

- The refund will be processed with in 7 to 10 business days from the requested date.
- Refund will be credited back to the same account from which the payment is made.

For Example: If I am making payment through Google pay(Which is linked to HDFC account)
"The refund will be processed to same(HDFC account)" - This applies to the credit card also.

**Due to any technical issue if the refund could not be processed automatically, Then our customer support team will immediately contact the customer within 24hrs.

• On the delivery of the product, the amount/cash will be paid. However, COD option is not available at present with us.

- we have different payment methods avaialble, Hence once you are prompted to the payment page, you can choose any one option and complete the payment.

- If the payment page is not displayed or giving an error, Please follow the below steps

- You can refresh the page, close the browser and re-open browser again.

- Ensure your system is cookie free, Please remove the cookies and cache memory and browsing history.

- Restart your system or phone.

- If still the issue persist, Request you to raise a concern

- Our customer support team will ensure to contact you back with in 24 to 48 hrs.

• The orders are delivered within 5 to 7 business days from the order date.
  
• Bulk orders have a predefined delivery time which would be mentioned during order placement.

• All the items are carefully packed. We ensure that the products do not get damaged or torn. Our courier vendors are well trained to handle and deliver the cargo safely to the delivery destination
• For any damaged products, you can raise the RMA request - Please check the RMA article for details on How to raise an RMA.

- The order request will be packed and Dispatched to our assigned Courier partners.
- The courier partners will ensure to deliver the pack safely at your door step(shipping address)

For any concern related to delivery partners:
- Delivery boy is rude or asking the customer to come and collect.
- If the order is not delivered in proper condition or pack is opened.
- courier person is delaying the delivery or unable to contact them.
** Please raise an immediate concern - Link to raise a ticket

****Our team will ensure to contact you with in 24 hrs. Delivery related concerns are handled on priority basis. Please raise a concern, Our agent will reach you as soon as possible.

- Once the order is dispatched - it will be assigned to a courier partner and tracking number will be generated.

- The Courier and tracking details will be sent to registered mobile number of customer once they are assigned.

- As the order is dispatched - the dispatch date and time will be notified.

- The customer can track order based on the courier partner's app or details will be received on their registered mobile number or email.

- Below are the list of courier partner's we are tied up with and the tracking details and links.

For order dispatch related concerns - Please raise a request from the given link below, if you are unable to track the order or if you have not received the order dispatch details.

For any concern related to delivery partners, you can raise the request here.

Dispatch and Delivery - Raise a ticket

*****Dispatch related concerns are worked on priority basis. Our team will try and reach you early.

****The PRE-BOOKING orders will be dispatched as per the time line provided at the time of booking or if there are any changes related to the dispatch date, our team will inform the same.

       For order dispatch related concern please raise a ticket - Follow the link.

****The PRE-BOOKING orders will be dispatched as per the time line provided at the time of booking or if there are any changes related to the dispatch date, our team will inform the same.

• The serviceability of your delivery location depends on the pin codes serviceable by the courier partners we are tied up with.

• If your pin code is not serviceable, you can try entering some nearby area pin code where you can collect the products.
• You can raise a ticket with the details of your pin code and also nearby pin codes for the confirmation of the serviceability.

• Currently we do not have any such option available with us.
• You can open and watch the contents of product only after accepting the delivery.

• Central Books takes complete care of the product delivery. However, if you receive an opened or a tampered package, please do not accept it and intimate us immediately, we will look at it and get back to you.

****Our team will ensure to contact you with in 24 hrs. Delivery related concerns are handled on priority basis. Please raise a concern, Our agent will reach you as soon as possible.

Link to raise a ticket

• Shipping address is where the order is delivered, and billing address is only for the purpose of billing.

• Shipping refers to packing and dispatch refers to your order delivery. On every product page you will find a shipping timeline (dispatched within 24-48hrs). This refers to the amount of working days it will take dispatch the product from our end.                                                                          
  
• The delivery may take additional 1-3 days depending on the address mentioned in the order.

• In very few cases due to unanticipated circumstances, it is probably that your order might get delayed. We will send you an E-mail informing you about the delay along with the new expected delivery date.                                                                                                                       
• Alternatively, you can login into your account and track your order status.                                          
• If you wanted to raise a request, please click on the link and our team will be notified.                      
• Our team will reach you with in 24hrs to 48hrs of time.

• We are tied up with different courier services according to delivery services. We do not have the option for choosing preferred courier delivery service at present from the customer end.

• Your tracking details are mailed  and messaged to your registered details, once the order has been dispatched from our end. You can easily track your order using the same.                                     

However, if you have any concerns on the received tracking details you can raise a ticket. Link to raise a ticket

1. Please login into Central Books account - Link for Missing request

2. Go to My Account, My orders - Click on "Return" - Please find the screen shot for reference.

3. It will be re-directed to next page - Select the items Missing and reason in the given options  - Please find the screen shot.

4. We can attach any files if required.
5. Click on Return policy. 
6. Submit.

- A confirmation mail/message will be sent to your email address and registered mobile. 
The RMA Missing request is created*

****If you are unable to create the request or need any help from customer support please raise a concern, our team will reach you with in 24 hrs.

Link for Missing request

1. Please login into Central Books account - Link for Replacement request

2. Go to My Account, My orders - Click on "Return" - Please find the screen shot for reference.

3. It will be re-directed to next page - Select the items which you wanted to replace(Replacement Books/Items) and reason in the given options  - Please find the screen shot.

4. We can attach any files if required.
5. Click on Return policy. 
6. Submit.

- A confirmation mail/message will be sent to your email address and registered mobile. 
The RMA Replacement request is created*

****If you are unable to create the request or need any help from customer support please raise a concern, our team will reach you with in 24 hrs.

Once the order is delivered, Return and cancellation request can be raised with in 7 business days.

The order Return/cancellation request can be raised for a complete order. "Partial order" return/cancellation is not acceptable".

Once the cancellation request is raised, our team review's the request and if the request is approved,  then order return process will be initiated.

The Return and Refund process will be Processed in 7 to 10 business days.

How to Raise a cancel/return request?

1. Please login into Central Books account - Link for cancel request

2. Go to My Account, My orders - Click on "Cancel/refund" - Please find the screen shot for reference.

3.Write the comments/reason for cancellation
4.Click on the check box
5.Submit

- A confirmation mail/message will be sent to your email address and registered mobile number, once the RMA Replacement request is created*

****If you are unable to create the request or need any help from customer support please raise a concern, our team will reach you with in 24 hrs.

• My account is a personalized dashboard. It is very easy to track your order, view your account details through “My Account” options.
• There are many benefits by creating a Central Books Online account. to manage all your orders with a click.
• You can view yours orders, track details , cancel, return, or replace them.
• You can also manage your personal details and reset your password.

• No. you cannot continue shopping without creating an account, you must register your account with the  registered mobile number, then you can place your order easily. 

• If your choice of product is Out of Stock highlighted; then you can notify us.
• Alternativery you can add them to your wish list.
• Whenever, the stock is updated you can complete your purchase.                                                          

**If you wanted to contact our customer support please raise a ticket.
Our team will contact you with in 24 to 48hrs.

• Ensure that your web browser accept cookies 
• In case the system is undergoing maintenance, please try to log in again after some time, if the issue persist again please raise a ticket our team will contact you within 24hrs. link to create a ticket

• The books quality is tested before being dispatched. We maintain complete authenticity of books. Apart from that, we also make sure that you receive the latest edition of books.

• You can unsubscribe from our e-mails by clicking the Unsubscribe link at the bottom of the e-mail you have received from us. 
• Alternatively, when you login to your account you will get an option of edit under Newsletter tab. You can select it and uncheck the box to stop receiving Email from us.

• You can save the products that you wish in Wish list, so that you do not waste your time searching for them later.
• You can receive the updates regarding the stock availability of the added product.
•  Please note that the price and availability of products remain subject to change. Your Wish list serves only to jog your memory of products that you want to buy.

• If you are unable to find the product you can re- search the product by breaking into multiple parts. There are also many search filters according to brand, class, product type, brand stream. You can accordingly filter the product. 
• Example: Like you just know brand MTG and class 2nd, then just follow these steps.
• Go to School category and select Class 2
• In the left you will see multiple filters. Since your required brand name - go to Brand/Publisher and select MTG
• You will get all the books of MTG brand and now you can search for your book.

If the product is not available online, Please raise a request.

• Our team will contact you with the stock availability details.

• No, your account would not be deleted. The account does not have an expiration date. You can login and shop on our website anytime.

• If you want to order products in bulk, then you can write to us the details like Product Name, 13 Digit ISBN No., Publisher, Quantity to info@centralbooksonline.com.                                                
• Alternatively you can raise a ticket,  our team will contact you within 24hrs.

• No, while purchasing online you will not be able to view the pages. The book title, author, edition and publisher details can be viewed on the website.

• We keep in stock of all the latest editions. But order will be processed according to the customer’s requirement & we  will maintain all latest edition. Orders  will be accepted  according to the TITLE & ISBN then it can be processed provided by customer.

• In order to get more product specific information, please contact our customer care.

• No, partial cancellation of the order is not possible. The order must be cancelled, and a fresh order must be created.

• No, we do not take orders over phone.

• You can create RMA request for replacement of product, the same would be replaced.

• If you are not satisfied with the quality of product you can always return it to us within 7 business days from the order delivered date. RMA request.

You can place your Order at https://centralbooksonline.com/uniforms-crimson-anisha-global-school-and-tic-tac-toe for all regular and sports uniform as well as the accessories. 

Please try the products at the Sample store present in the school to ensure the ordering of perfect sizes. 

The order takes 7-10 working days to be delivered once ordered, however, we target to deliver in 5-7 days. 

We do not have a cash-on-delivery option. 

Once your order is placed, you will receive a confirmation message on your registered mobile number as well as on your registered mail id. 

The customer can write a mail to help@centralbooksonline.com or call at 08047183344 for  any queries regarding their orders, and we shall respond back within 18-24 hours. 

The logistic cost of Rs. 99/- is a flat rate for us to deliver the Product to their doorstep and is mandated.  

The Exchange of the Product is only possible in case of Damaged or in case of size issues. 

Your Exchange window is 10 days within the delivery of the Product. 

The Point of Contact for CAGS Undri Campus is 

Name – Pradeep

Designation – Store Manager

The Point of Contact for CAGS Life Republic Campus is 

Name – Rohit Pawar

Designation – Store Manager

You are requested to read terms with respect to this Website before using the same. By continuing to access or use this website and or any portion of it, you agree that you have read and understood the Terms and Conditions stated herein and that you agree at all times to be bound by these Terms and to any updated Terms and conditions that we may publish from time to time (without prior notice).

These Terms and Conditions are in addition to any other agreements between you and CBO. In no circumstances CBO be held liable for any damages occasioned to you as a consequence of the amendment, disruption, suspension or deletion of its website. You undertake not to disrupt, or attempt to disrupt, the functioning of the website. CBO reserve the right to change any of the Terms and Conditions, which change shall become effective immediately.

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2. CBO's monitoring:
   We shall have the right to monitor all the content in the website in order to ensure that there is no violation of the Terms and Conditions. If we find, in our sole discretion, that any content is in violation of the Terms and Conditions or is otherwise objectionable, we reserve the right to remove such content from the website, without prior notice to you. We shall have the exclusive right to refuse to remove material or post certain material on the website.
3. Confidentiality:
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4. Commercial Terms: You agree that you shall pay all charges and expenses, if any, incurred in connection with use and access of the Website at the rates in effect when the charges were incurred. Such charges shall be charged to the credit card number provided by you during the purchase. If you fail to pay such charges, we reserve the right to initiate appropriate legal proceedings against you for recovery of such charges.
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10. Arbitration:
    The Terms and Conditions shall be construed according to the laws of India and any dispute arising between you and CBO shall be submitted to arbitration in accordance with the Arbitration and Conciliation Act, 1996. You agree to subject yourself to the exclusive jurisdiction of courts at Hyderabad, Telangana, India.
11. Waiver:
    Waiver of any breach of the Terms and Conditions shall only be in writing and a waiver of a particular breach shall not be deemed to be a waiver of any subsequent or continuing breach.
12. Severability:
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13. Contact:
    Contact us for information concerning terms and conditions or contact customer service by help@centralbooksonline.com or by Phone at 08047183344

Online Payment Charges Disclaimer:

Online Payment charges will be applied for each transaction as extra on the total order amount from payment gateway(PayUMoney/Cashfree) based on selected payment method (Debit, Credit cards, Netbanking, Wallets) - The payment gateway charges will be displayed at below the order value in the payment page as "Convenience Fee". (excluding shipping charges)

Note: Online transaction charges are FREE by using UPI Payment method.

Central Books accepts the payment only from it's official 

website - www.centralbooksonline.com

We our representatives will never ask you for your online wallet payment(Gpay, Phonepe, Paytm) or card details or share a QR Code(Please do not scan).

Please do not share the details with anyone, as it could lead to fraud. Please do not share your "PIN" to any one

Central Books will not be responsible for such losses/payments.

Please contact us from our official website if you get any calls/emails. Stay alert and avoid fraud.

When customers are happy, we’re happy, and we are happy to help our customers. Whether it’s a compliment or an issue that needs resolving, we’re always ready to help you.

We feel the joy of Serving you Best.

Please mail us :

For any order related queries mail us at : help@centralbooksonline.com.

Note: Our team will ensure to guide you, they will get back to you with in 24 to 48hrs of time. Please be rest assured.

Order delivery Issues: Please be informed the order delivery TAT is 5 business days from the order date(Local orders).

Pre-booking orders: The pre-booking order deliveries depends on the dispatch of the order placed. The dispatch details will be email to registered email address once the order is dispatched.

Cancel, refund and return Issues: 

Cancel and refund: For immediate cancellations, refund will be processed with in 7 to 10 business days.

Return: The order return will be completed with in 5 business days from the request date.

Refund: Once the order is returned, refund will be processed with in 7 to 10 business days from the order return date.

We are here to help, for us every call counts. We will ensure to provide service with answers, Customer’s experience is our highest priority.

Please call us on 

Customer care Number:
08047183344
(9.am to 9.pm)